📦 Cash on Delivery 🚚 Delivered in 7–10 days
30-day postage paid returns
📦 Cash on Delivery 🚚 Delivered in 7–10 days
30-day postage paid returns

Returns Policy


Last Updated: 22 July 2026


At Glacier Tanks LLC, we want every customer to have a positive shopping experience.


1. Return Period


Customers may request a return within 30 days after receiving the product.


2. Return Requirements


To be eligible for a return:


The product must be in its original condition.
The product should include original packaging and accessories.
The customer must provide order information.
3. Return Process


To request a return, please contact our customer service team:


Email: sss6662000@outlook.com


Please include:


Order number
Customer name
Reason for return
Photos of the product if applicable


Our team will provide return instructions after reviewing your request.


4. Refunds


Approved refunds will be processed after the returned product has been received and inspected.


The refund method depends on the original payment method.


5. Damaged or Incorrect Products


If you receive a damaged or incorrect product, please contact us promptly. We will review your request and provide appropriate assistance.

What is neoprene?

Neoprene is a flexible, high-performance, and water-resistant synthetic materialknown for its durability and comfort. In StrideOn products, it acts like a lightweight, scuba-like fabric that’s built to move with you — whether you're commuting, traveling, or exploring the city.

Why does StrideOn use neoprene in its products?

We chose neoprene for its unique combination of strength, flexibility, and style. It’s water-resistant, easy to clean, and offers excellent shock absorption and cushioning, which helps protect your belongings and keeps you comfortable during long days on the go. Plus, its sleek, smooth texture gives StrideOn designs a sporty yet chic aesthetic.

Is neoprene waterproof?

Neoprene is water-resistant, meaning it can repel light moisture and spills, making it ideal for everyday use in unpredictable weather or urban environments. While it’s not fully submersible like a wetsuit, it performs exceptionally well against rain splashes, light rain, and accidental spills.

Is neoprene easy to clean?

Yes — one of the best things about neoprene is how low-maintenanceit is. Most dirt, dust, or light stains can be wiped away easily with a damp cloth and mild soap. Its smooth surface resists absorbing liquids, which helps it stay looking clean and fresh with minimal effort.

Does neoprene provide padding or protection for my belongings?

Absolutely. Neoprene has natural shock-absorbing and cushioning properties, which help protect your items inside StrideOn bags or cases. Whether it’s your laptop, tablet, or daily essentials, neoprene-lined compartments offer a soft yet secure fit that helps prevent bumps and scratches.

How does neoprene feel to the touch / against my skin?

Neoprene has a smooth, soft, and slightly luxe feelto it. It’s not rough or scratchy — instead, it offers a comfortable, flexible feel against your skin (in items like straps or inner linings) and gives StrideOn products a modern, athletic-meets-fashionable edge.

Do StrideOn shoes with neoprene or other materials provide arch support?

Yes, many StrideOn shoes, including those that may incorporate neoprene or other high-performance materials, are designed with ergonomic footbeds that offer excellent arch support. We understand the importance of proper foot alignment, especially for those who spend long hours on their feet or have specific comfort needs.

Our arch support featureshelp distribute weight evenly, reduce foot fatigue, and promote natural posture. Whether you're managing plantar fasciitis, standing all day, or simply looking for all-day comfort, our shoes are engineered to provide the stability and cushioning your arches need. For specific support levels, please refer to the product description or consult our customer service team to find the best match for your foot type.

Help

ADDRESS

34 Old Bond Street, London, W1S 4QL, United Kingdom


☎️+44 20 7492 2788

 

📧sss6662000@outlook.com

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